Safety Tips

Last updated: May 26, 2026

SMTHUB connects Clients with independent local Pros. While we work to maintain a trustworthy platform, it is important to take your own precautions when hiring a contractor or accepting a job. Here are our safety guidelines.

For Clients (Homeowners)

Before You Hire

  • Review the Pro's profile, ratings, and reviews before accepting a quote
  • Verify that the Pro holds the required licenses for your state and trade (e.g., contractor's license, electrician's license)
  • Confirm that the Pro carries general liability insurance — ask for a certificate of insurance before work begins
  • SMTHUB does not perform background checks; we recommend verifying credentials independently for large or sensitive projects
  • Get written quotes and confirm all project details, timeline, and payment terms in writing before work starts

During the Job

  • Keep all communication within the SMTHUB platform so there is a record of agreements
  • Do not pay the full amount upfront; use a milestone or completion-based payment schedule for large jobs
  • If you feel unsafe at any point, trust your instincts — you have the right to stop work and contact us
  • Never pay in gift cards, cryptocurrency, or wire transfers to unfamiliar individuals

After the Job

  • Leave an honest review — your feedback helps other Clients and encourages quality work
  • If there is a dispute about work quality, try to resolve it directly with the Pro first
  • Report any Pro who behaves unprofessionally, misrepresents their credentials, or engages in fraudulent activity to support@smtconstructions.com

For Pros (Contractors)

Protecting Yourself on the Job

  • Always confirm the job details and site address before arriving
  • Keep communication within the SMTHUB platform until you have established trust with a Client
  • Use written estimates and contracts — SMTHUB's estimate and invoice tools can help
  • Carry your own liability insurance and keep it current
  • Do not perform work before a deposit or payment agreement is confirmed

Reporting Concerns

  • Report Clients who are abusive, refuse to pay, or engage in fraudulent behavior
  • Do not engage in disputes publicly — use the platform's messaging and reporting tools
  • Contact us at support@smtconstructions.com for any safety concerns or account issues

Platform Safety Standards

  • SMTHUB uses HTTPS encryption to protect all data transmitted on the Platform
  • Passwords are stored using industry-standard hashing — we never store your password in plain text
  • We monitor for suspicious activity and may suspend accounts that show signs of fraud
  • We do not sell your personal contact information to third parties

Report a Safety Issue

If you experience or witness a safety issue on SMTHUB, contact us immediately:
Email: support@smtconstructions.com
For emergencies, always contact local law enforcement (911) first.